FAQs

You've got questions and we've got the answers. If there's something we haven't covered, or if you'd like to talk to a real person, we'd love to hear from you.

Email us at support@thevervestore.com and we’ll get back to you at the earliest.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & Asia. Expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location but we ensure you to process your order in the minimum time possible so that you receive the order as soon as possible.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-4 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes…! We believe in making our customers happy once they receive their products. So with The Verve Store, shipping is Free Worldwide on all items.

Q. Where is your company located?

A. We have an office in the beautiful country: India; Supply warehouses are in: USA; High-Quality vendor contacts in: China. We also operate in other Countries through the partnered Warehouses.

Q. Which currency will I be charged in?

A. We processes all orders in US Dollars. While the content of the cart is displayed in several currencies, you will checkout using US Dollars at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours and we will be happy to help you out in same. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@thevervestore.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. For us at The Verve Store, customer safety and security are of utmost importance. You can be absolutely sure that all purchases here are safe and secure. 

Q. Is my personal information safe with you?

A. We do NOT sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts only. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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